Terms & Conditions

General

Portobello Frames will insure any individual artwork up to a maximum value of £350.00 whilst it is on our premises and for loss / damage that may be caused by the works being carried out. This guarantee does NOT include the re-stretching of artworks on canvas, drymounting the client’s own work, or during work undertaken against the best advice of Portobello Frames.

The Client must notify Portobello Frames if artwork(s) with a value greater than £350.00 are placed with us for framing / re-stretching or for any other works that are requested to be carried out by Portobello Frames. All artworks with a value greater than £350.00 must be covered by the owner’s own insurance during transit to \ from our premises and during the time they are on our premises under our care.

Valuable artworks can often be framed the same day, by prior arrangement, while the client is in attendance.

We may also, at the Client's request, obtain insurance to cover artworks while they are within our care. This will be done at the client's expense. Written proof of value must be provided by the Client.

Binding quotes for framing / printing work can only be given in writing, either by email or on the order form.

Quotes are good for sizes and materials stated. If quotes are given before receiving the artwork and changes / additional processes are demanded / requested then a new quote will be issued.

Quotes must be approved in writing before we commence any work.

Quotes remain valid for a period of 3 months in any calendar year.

Once a Quote has been approved and Works commence any subsequent changes in specification of materials, colours, sizes, finishes, etc, could be chargeable depending on the level of progress made when we acknowledge the change. It is advisable to write AND call us ASAP to advise us of any changes needed.

Payment

The Client agrees to pay the cost in full of the agreed works in respect to the agreed payment terms;

The Client / Company placing the order / accepting the Quote is responsible for payment in full unless otherwise agreed before Works commence. This payment can be made by VISA / Mastercard debit / credit card or by bank transfer.

If payment is to be made by bank transfer then a credit application form must be completed by the client. Works cannot be started until this form is completed.

We will only release work for collection / delivery before payment has been made at our discretion or under prior arrangement.

Uncollected framing work will be kept for a maximum of 6 months. We will endeavour to contact the Client by phone and email but if the invoice remains unpaid we reserve the right to either pass the debt on to our chosen debt collector along with the associated administrative costs or, dispose off the artwork. No compensation whatsoever will be paid by Portobello Frames to the Client(s) in this instance and nor will we accept any claim for the non-return of artwork.

If a 3rd party is going to settle the costs then this must be agreed with Portobello Frames before Works commence or are released for collection / despatch.

VAT is chargeable on all works at the prevailing rate. Quotes are given net of VAT but VAT will always be indicated separately.

The Client is responsible for any bank charges that may result when settling an invoice(s) by international bank transfer.

Payment is only accepted in GBP.

All frames will remain the property of Portobello Frames until payment is settled in full.